Estonian border crossing platform among world’s TOP40 e-services


Estonian startup GoSwift, an online border queue operation service, was selected as one of the world's TOP40 e-services at the international e-service competition, World Summit Award.

GoSwift's electronic queue management services are used to manage queues at the three vehicle checkpoints of the Russia-Estonia border. The web-based system lets users know when they can cross the border — so instead of waiting in-person at the queue, cars can now arrive on-time for the actual border-crossing. It has helped not only to reduce queues, but also to fight corruption and cut down on garbage and waste from drivers and passengers who used to wait for hours by the roadside. The service has been open for all users at www.estoniaborder.eu since 2011, and the system saves Estonian road transportation companies an estimated 4 million euros a year.

Picture: GoSwift system
Video about the service: http://www.goswift.eu/en/video

"Users have been very happy with the service everywhere. At the beginning there were some difficulties when the system was being implemented, but after a week or two these were solved," the company's founder Hannes Plinte stated. He added that GoSwift is a unique system and that is why the company's aim is to reproduce it in as many countries as possible.

According to Plinte, GoSwift is becoming the new standard for border crossing in the entire region, as several other countries are actively interested in it. Lithuania implemented the GoSwift system in July 2013 at the Lithuanian-Russian and Lithuanian-Belarusian border checkpoints.

Plinte added that the GoSwift electronic queuing system can be used at all venues that are experiencing queuing problems: tourist attractions, national borders, ferry entry points and so on. Its services are now used by the Tallinn TV Tower. People had to queue up at this recently opened tourist attraction on a first-come, first-served basis, but now the system allows visitors to book a precise entry time online.

The winners of the World Summit Award competition will be awared this October at the WSA Global Congress in Sri Lanka. The Estonian representative of the international jury, Mihkel Tikk, said that the level of participants has been improving each year. There were 461 projects in total, including seven from Estonia. Estonian e-services have been successful before, including e-Annual Report, an electronic annual report submission environment, which was nominated as the best e-country solution in the past 10 years by the WSA.

Source:Seiton, K. (2013) Eestis loodud e-teenus on maailma parimate hulgas. Eesti Päevaleht, 2. september.